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RETURNS AND REFUNDS POLICY

1. Item faulty or not as described:

  • We offer a 30 day refund or exchange policy if the product is faulty or not as described.
  • Our customers can choose between a full refund or a replacement.

2. Change of mind:

  • We accept change of mind returns within 30 days.
  • The product must be returned in full original packaging with all original contents.
  • The product must be in the same condition as was originally sent to you.

3. Personalised Items:

  • Due to the nature of personalisation, items that are personalised cannot be returned due to a change of mind.
  • Personalised items can only be exchanged or refunded if the item is faulty or not as described.

4. Please reach out to our team at hello@ingkstudio.com for a return shipping label.