RETURNS AND REFUNDS POLICY
1. Item faulty or not as described:
- We offer a 30 day refund or exchange policy if the product is faulty or not as described.
- Our customers can choose between a full refund or a replacement.
2. Change of mind:
- We accept change of mind returns within 30 days.
- The product must be returned in full original packaging with all original contents.
- The product must be in the same condition as was originally sent to you.
3. Personalised Items:
- Due to the nature of personalisation, items that are personalised cannot be returned due to a change of mind.
- Personalised items can only be exchanged or refunded if the item is faulty or not as described.
4. Please reach out to our team at firstname.lastname@example.org for a return shipping label.